Cancellation Policy

Cancellation Policy

1. Cancellation Eligibility:

• Orders may be cancelled within 48 hours from the time of purchase, provided they have not yet been processed or shipped.

2. Cancellation Procedure:

• To cancel an order, customers must contact our customer service team at pratham@praylady.com OR +91 93441 78618 as soon as possible.
• Customers will be required to provide their order number and details of the item(s) to be cancelled.

3. Refund Processing:

• If the order has not yet been processed or shipped, a full refund will be issued to the original method of payment within 7 days of cancellation.
• If the order has already been processed or shipped, customers may still request a cancellation, but a restocking fee may apply.

4. Restocking Fee:

• A restocking fee of 5% of the total order value may be deducted from the refund amount for cancelled orders that have already been processed or shipped.

5. Exceptions:

• Certain circumstances, such as items on backorder or custom-made products, may not be eligible for cancellation or may be subject to additional cancellation fees.
• Pre-order items may have specific cancellation terms outlined at the time of purchase.

6. Contact Us:

• For any questions or concerns regarding our cancellation policy, please contact our customer service team at   pratham@praylady.com OR +91 93441 78618

7. Amendments:

• We reserve the right to amend or update our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.