1. Refund Eligibility:

  • Only items that are unused, in their original packaging, and in the same condition as received are eligible for refunds.
  • Refunds are only applicable within 7 days from the date of purchase.

2. Non-Refundable Items:

  • Items that have no defect or damage are not eligible for refunds.

3. Return Procedure:

  • To initiate a refund, customers must contact our customer service team at pratham@praylady.com OR +91 93441 78618 within the specified refund period.
  • Customers will be required to provide proof of purchase and details of the item(s) to be refunded.
  • Upon approval, customers will be provided with a return authorization number (RMA) and instructions for returning the item(s).

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item(s) received are damaged, defective, or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).

5. Refund Processing:

  • Refunds will be processed within 7 days of receiving the returned item(s) and inspecting their condition.
  • Refunds will be issued to the original method of payment unless otherwise specified.

6. Partial Refunds:

  • In some cases, partial refunds may be granted for items that are returned with missing parts, damaged packaging, or signs of use.

7. Exceptions:

  • Certain circumstances may warrant exceptions to our refund policy, subject to management discretion.

8. Contact Us:

  • For any questions or concerns regarding our refund policy, please contact our customer service team at [contact email/phone number].

9. Amendments:

  • We reserve the right to amend or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.