1. Refund Eligibility:

• Only items that are unused, in their original packaging, and in the same condition as received are eligible for refunds.
• Refunds are only applicable within 7 days from the date of purchase.

2. Non-Refundable Items:

• Items that have no defect or damage are not eligible for refunds.

3. Return Procedure:

• To initiate a refund, customers must contact our customer service team at pratham@praylady.com OR +91 93441 78618 within the specified refund period.
• Customers will be required to provide proof of purchase and details of the item(s) to be refunded.
• Upon approval, customers will be provided with a return authorization number (RMA) and instructions for returning the item(s).

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item(s) received are damaged, defective, or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).

5. Refund Processing:

• Refunds will be processed within 7 days of receiving the returned item(s) and inspecting their condition.
• Refunds will be issued to the original method of payment unless otherwise specified.

6. Partial Refunds:

• In some cases, partial refunds may be granted for items that are returned with missing parts, damaged packaging, or signs of use.

7. Exceptions:

• Certain circumstances may warrant exceptions to our refund policy, subject to management discretion.

8. Contact Us:

• For any questions or concerns regarding our refund policy, please contact our customer service team at [contact email/phone number].

9. Amendments:

• We reserve the right to amend or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.